Reservation Acknowledgment and Charges

• Reservation Agreement: Acceptance of terms and conditions, including full credit card charges for reservations and no-shows.
• Charges and Fees:
  • Includes state taxes, transportation fees, administrative fees, tolls, parking, and additional service fees.
  • 20% gratuity and wait time included in the final vehicle rate.
  • Hourly rates charged from garage to garage, referred to as the “full rate”.
  • All deposits are non-refundable.

2. Cancellation and Modification Policy

• Cancellation Process:
  • Only guaranteed via phone (201-569-7000).
  • Specific notice requirements for Taxi, Sedan, and Specialty vehicles.
  • Full rate charged for failure to cancel within specified time.
• Modifications:
  • Must be made via phone at least 4 hours prior to pickup.
  • Changes via chauffeurs are not accepted.

3. No-Show and Wait Time Policies

• No-Show Conditions: Full rate charged if no contact within specified time after reservation.
• Wait Time Fees: Applicable 15 minutes after prearranged time.
• Specific Policies for Airport, Cruise Port Arrivals, and Local Taxi Transfers.

4. Additional Charges

• Late Night/Early Morning and Holiday/Peak Surcharges.
• Extra Stops Charges: Varies based on vehicle type.
• Meet and Greet Services: Additional fees for services and parking.
• NY Congestion and Airport Access Fees: As per state and Port Authority regulations.

5. Rate Adjustments and Vehicle Changes

• Post-Order Rate Review: Includes tolls, parking fees, additional stops.
• Vehicle Upgrade Policy: At no charge, subject to availability.

6. Liability and Conduct

• Company Liability: Excludes uncontrollable circumstances (traffic, weather delays, etc.).
• Responsibility for Lost Items: Delivery fee for returning lost items.
• Reservation Termination Policy: In case of endangerment or illegal activities.
• Client Liability for Damages: Financial responsibility for damages during rental.

7. Payment Terms

• Accepted Payment Methods: Various credit cards and cash.
• Payment Timing: Due before the beginning of the service.

8. Contact Information

• Customer Inquiries and Assistance: Contact details for ACS call center.