1. Reservation and Charges

• Acceptance of Terms: By creating a reservation with ACS, you agree to these terms and authorize ACS to charge your credit card for all reservation-related charges.
• Charges Include:
  • State taxes and transportation fees.
  • Administrative fees, tolls, parking, additional service fees, luggage carts, and variable fuel charges.
  • 20% gratuity and wait time included in the final vehicle rate.
  • Non-refundable deposits.

2. Cancellations and Modifications

• Cancellation Policy:
  • Must be done via phone at 201-569-7000.
  • 12-hour notice for Taxi and Sedan; 24-hour notice for Specialty vehicles.
  • Full rate charged for non-compliance.
• Modifications:
  • Must be made via phone at least 4 hours before pickup.
  • Changes made with Chauffeurs are not accepted.

3. No-Show Policy

• General No-Show: Charged full rate if not contacted within one hour of reservation time.
• Airport Arrivals: Specific policies for domestic and international flights.
• Cruise Port Arrivals: International arrival policies apply.
• Local Taxi Transfers: 5-minute grace period; 30-minute No-Show policy.

4. Wait Time and Surcharge Policies

• Wait Time Charges: Varies by vehicle type; charges apply 15 minutes post prearranged time.
• Late Night/Early Morning Surcharge: $25 for specific vehicles; $10 for local taxi transfers.
• Holiday/Peak Surcharge: Recognized holidays and peak days listed; subject to change.

5. Additional Fees

• Extra Stops: Charges vary by vehicle type.
• Meet and Greet Services: Additional $30 fee, plus possible luggage cart fee.
• NY Congestion Zone and Airport Access Fees: As specified by the State of NY and PANYNJ.

6. Rate Review and Vehicle Upgrades

• Post-Order Rate Review: Includes tolls, parking fees, additional stops.
• Vehicle Upgrades: At no charge, subject to availability.

7. Liability and Conduct

• Company Liability: Excludes circumstances beyond control (traffic, weather delays, etc.).
• Lost Items: Not responsible; return delivery fee applicable.
• Conduct and Safety: Termination of service for endangerment or illegal activities; customer responsible for fines.

8. Mechanical Breakdown and Damages

• Mechanical Issues: Responsibility limited to rescheduling.
• Damage Liability: Financial liability for damages caused by clients or their party.

9. Payment Terms

• Payment Methods: Accepts various credit cards and cash.
• Payment Timing: Due before the beginning of the service.

10. Contact Information

• Inquiries and Assistance: Contact 201-569-7000 for timely responses.